At Vexora Vapes, customer satisfaction is one of our highest priorities. We are committed to providing premium vaping products, reliable service, and a seamless shopping experience for every customer.

Because of the nature of disposable vape products and other consumable vaping items, we are generally unable to accept returns or exchanges for products purchased due to a change of mind once an order has been processed, shipped, or delivered.

If you experience any issues with your order, our support team is here to help and will work diligently to find a fair and timely resolution.

Damaged, Incorrect, or Faulty Products

If your order arrives damaged, contains the wrong item, or includes a product that appears to be faulty upon arrival, please contact us within 24 hours of receiving your package.

To help us resolve your claim quickly, please provide:

• Your order number
• A detailed description of the issue
• Clear photographs or videos showing the product and the problem

After reviewing your claim, we may offer one of the following solutions where appropriate:

• A replacement product
• Store credit
• A partial refund
• A full refund

Each claim is assessed individually to ensure a fair outcome for both our customers and our business.

Order Cancellations

Orders may be cancelled or modified only before they have entered our processing or shipping stage.

Once an order has been packed, prepared for dispatch, or handed over to the shipping carrier, cancellations can no longer be guaranteed.

If you need to cancel an order, please contact our customer support team as soon as possible.

Delivery Issues

Customers are responsible for ensuring that all shipping information provided during checkout is accurate and complete.

Vexora Vapes cannot be held responsible for delivery delays, returned parcels, or failed deliveries resulting from:

• Incorrect or incomplete shipping addresses
• Unavailable recipients
• Refused deliveries
• Courier delays beyond our control

If a package is returned to us because of incorrect delivery information, additional shipping charges may apply before the order can be resent.

Refund Processing

Once a refund has been approved, it will be issued to the original payment method whenever possible.

Please note that refund processing times vary depending on your payment provider or financial institution and may take several business days before the funds appear in your account.

Non-Returnable Products

For health, hygiene, and safety reasons, we are unable to accept returns on:

• Opened disposable vape devices
• Used vaping products
• Opened accessories
• Products damaged through misuse, accidental damage, or improper handling

Contact Our Support Team

If you have any questions or experience an issue with your order, we’re here to help.

Please contact our customer support team with your order details, and we’ll make every effort to resolve your concern promptly and professionally.

Thank you for choosing Vexora Vapes. We appreciate your trust and look forward to providing you with a premium shopping experience every time you visit our store.