Welcome to Vexora Vapes. We are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, create an account, or purchase products from us.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

To provide our services efficiently, we may collect the following information.

Personal Information

When you place an order, create an account, or contact us, we may collect:

• Full Name
• Billing Address
• Shipping Address
• Email Address
• Phone Number
• Date of Birth (where required for age verification)
• Payment Information
• Order History
• Customer Support Communications

Automatically Collected Information

When you browse our website, we may automatically collect information such as:

• IP Address
• Browser Type
• Device Information
• Operating System
• Website Usage Data
• Pages Viewed
• Referral URLs
• Time Spent on Our Website
• Cookies and Similar Tracking Technologies

2. How We Use Your Information

We use your information to:

• Process and fulfil your orders.
• Verify your age where required by law.
• Process secure payments.
• Arrange shipping and delivery.
• Provide customer support.
• Communicate order confirmations and shipping updates.
• Improve our website and customer experience.
• Prevent fraud and unauthorised transactions.
• Comply with applicable legal and regulatory obligations.
• Send promotional emails and special offers where you have opted in.

3. Age Verification

Vexora Vapes sells products intended only for adults who meet the legal age requirements under applicable Australian laws.

To comply with these legal requirements, we may request proof of age or use trusted third-party age verification services.

If age verification cannot be successfully completed, we reserve the right to refuse, delay, or cancel your order.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Improve website functionality.
• Remember your preferences.
• Maintain your shopping cart.
• Analyse website traffic and performance.
• Enhance your browsing experience.
• Deliver relevant marketing where permitted.

You may disable cookies through your browser settings. However, doing so may affect certain features and functionality of our website.

5. Payment Information

Your payment security is important to us.

All payments are processed through secure third-party payment providers using industry-standard encryption technologies.

Vexora Vapes does not store your complete debit card or credit card information on our servers.

Payment providers process your payment information according to their own privacy policies and security standards.

6. Sharing Your Information

We respect your privacy.

We do not sell, trade, or rent your personal information to third parties.

Your information may only be shared when necessary with trusted service providers, including:

• Payment processors
• Shipping and delivery partners
• Age verification providers
• Fraud prevention and security services
• Marketing platforms (where you have provided consent)
• Government or regulatory authorities when legally required

Each service provider is required to protect your information appropriately.

7. Data Security

We implement commercially reasonable administrative, technical, and physical safeguards to help protect your personal information against:

• Unauthorised access
• Alteration
• Disclosure
• Misuse
• Loss
• Destruction

While we take appropriate security measures, no internet transmission or electronic storage system can be guaranteed to be completely secure.

8. Your Privacy Rights

Depending on applicable laws, you may have the right to:

• Access the personal information we hold about you.
• Request corrections to inaccurate information.
• Request deletion of your personal data where legally permitted.
• Withdraw your consent to receive marketing communications.
• Request a copy of your stored personal information.
• Lodge a complaint regarding the handling of your information.

To exercise these rights, please contact our customer support team using the contact information provided on our website.

9. Third-Party Websites

Our website may contain links to third-party websites for your convenience.

Vexora Vapes is not responsible for the privacy practices, content, security, or policies of external websites.

We encourage you to review the privacy policies of any third-party website before providing personal information.

10. Marketing Communications

If you subscribe to our newsletter or promotional emails, we may send you updates regarding:

• New product launches
• Exclusive discounts
• Promotional campaigns
• Special offers
• Company news

You may unsubscribe from these communications at any time by clicking the Unsubscribe link included in our emails or by contacting us directly.

11. Data Retention

We retain your personal information only for as long as necessary to:

• Complete transactions.
• Provide customer support.
• Meet legal, tax, and accounting obligations.
• Resolve disputes.
• Enforce our agreements.

When your information is no longer required, it will be securely deleted or anonymised where appropriate.

12. Children’s Privacy

Our website is not intended for individuals below the legal age required to purchase vaping products under applicable law.

We do not knowingly collect personal information from minors. If we become aware that such information has been collected, we will take reasonable steps to remove it promptly.

13. Changes to This Privacy Policy

Vexora Vapes reserves the right to update or amend this Privacy Policy at any time to reflect changes in our business practices, legal obligations, or website functionality.

Any updates will become effective immediately upon publication on this page.

Your continued use of our website following any changes constitutes your acceptance of the updated Privacy Policy.